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4.5. Emails & Redirects

You can find the Emails & Redirects menu under the Settings tab of your form. In this section you can set who receives notification emails, add custom confirmation emails, or redirect users to an external URL or checkout system such as Paypal. You will need a paid account to use custom redirects or confirmation emails.

Notification Emails

When a form submission is received, you can send out a notification email containing all the submitted data, a link to the saved data or a custom message. You can also use Smart Routing to direct emails to the proper person.

Confirmation Emails

With a paid account, you can automatically send users custom confirmation emails when they use your forms. You can even use Smart Routing to send different emails based on their response to certain questions. For example, if you had a field asking if they were satisfied with your service and they said no, you could generate an apology email, while if they said yes, you could generate a thank you email without the apology.

After the Form is Submitted

You can add submit actions to your forms that will display the default message, display a custom message, redirect to an external URL, or redirect to Paypal. You can also use Smart Routing as discussed above to create different actions for different form responses.

Note:  You can only have one redirect or message action that will execute per form submission, so once you've redirected the user to another URL, any subsequent redirects won't work, and no messages will be displayed to the user.  Similarly, if you have a custom message displayed to the user, the user can't be redirected afterward.  However, you can run any behind-the-scenes actions, such as sending payments to Authorize.Net or adding contacts to Highrise.

Unique IDs

Every form submission in the database is given a unique ID number.  Occasionally, you may have a reason to pass this number on to your users.  To do this, insert this variable into your confirmation e-mail wherever you want the unique ID to display:  {$_submission_id}

This unique IDs are also stored in the databse.  You can see the unique ID for a submission by clicking on that submission in the database and viewing the detailed info page for that submission.